Robert Deignan started a call center based troubleshooting company several years ago known as ATS Digital Services, and it’s become very reputable for repairing computer issues for a variety of customers. Deignan recently made sure the company achieved the AppEsteem certification, a significant certification that adds credibility to software and operating system repair companies. Deignan also spoke to Ideamensch about his role in founding the company and taking it to the level of success that he has.
Robert Deignan says that when he needs a new idea for his company, he has discussion times with his partners, and they often decide on ideas that align with the company’s values and their gut instincts. He said part of running a good company is not just hiring the most qualified people to work with, but hiring the people who buy into your values completely and who treat employees right. Deignan certainly loves reading business leadership books which provide fresh perspectives, and his personal favorite is “Rework.”
Robert Deignan lives in the Miami area of Florida, but he attended Purdue University in the 1990s and actually considered playing professional football for a while including playing punter on the Miami Dolphins for one season. But he decided instead to play pursue an IT business career, and he started off as a sports ticket sales specialist for Fanlink back in the early 2000s. Deignan later got into more of the IT repair field and did technical work for a larger company. It was there that he got the idea for ATS Digital Services while trying to resolve a malware issue for a particular customer.
What ATS Digital Services does is use remote desktop connections while customers call them to resolve PC and Mac computer issues. Usually if there is no sophisticated hardware changes required, this can all be done without the technician ever needing to be there in-person to fix the issue. Outside of running this company, Robert Deignan also is involved with local community activities like youth sports leagues as well well as fishing trips off the Florida coast.